Campaign Support Team

Campaign Management

Jenn Hunter

Sr. National Account Manager

Email: [email protected]

Phone: 805.799.0349

Support Provided: Everything and anything

Pat Geraghty

National Account Manager

Email: [email protected]

Phone: 805.444.9337

Support Provided: Everything and anything

Vanessa Castaneda

Territory Optimization Manager

Email: [email protected]

Phone: 954.871.9308

Support Provided: Everything Territory-related

Cydcor Support

Operations Support

Email: [email protected]

Phone: 833.529.3267

Support Provided: Field Support- Service Desk, Compliance, Salesforce, general support or questions

Device Support

Email: [email protected]

Phone: 805.953.2498

Support Provided: Device support including: device orders and returns, troubleshooting/suppory, device fees & charges

BG Check Appeals

Email: [email protected]

Support Provided: Questions on how to submit a background check appeal or BGC appeal status

Payments

Email: [email protected]

Alicia Godina: [email protected]

Support Provided: Questions regarding appeals, bonuses, commissions, etc

Territory

Email: [email protected]

Support Provided: Territory questions around mapping, pins, etc

Vault Support

Email: [email protected]

Support Provided: Will help ensure your Vault access is working properly

Badges

Website: https://kccverify.com/

Support Provided: Provides rep badges

Client Support

Tower

Website: https://dsiatt.aidaform.com/cydcor-d2d-support-form

Support Provided: Address validation, Installation Issues, JEP Orders/Rescheduling, Pending Orders, Pricing/Promos, Billing

Territory Requests

Website: https://attd2dandnationalretail.wufoo.com/forms/att-national-dealer-leads-request-form/

Support Provided: Weekly New Fiber, Road Trip, Swaps, Additional leads

Kim Pearson

Email: [email protected]

Phone: 614.282.7200

Support Provided: Your Support for all AT&T products